Refund policy

All Our Products Are Screened For Defects, Damage Or Anything That Can Adversely Impact The Experience Of Our Esteemed Customers. We Also Test For Shrinkage And Color Bleeding Because Your Satisfaction Is Important To Us. That Said, If You Change Your Mind About A Purchase, You’re Welcome To Request A Return Or Exchange Within 14 Days From The Date Of Purchase. We Appreciate Your Understanding And Cooperation During This Process. 

What Makes A Product Eligible For Return?
- You Can Provide Proof Of Purchase (e.g. Your Order Invoice)
- The Item Was Bought Within The Last 14 Days
- The Product Hasn’t Been Worn, Washed, Or Used, And Is Still In Its Original Packaging & Condition

Please Note:
Due To Hygiene Considerations, We’re Unable To Offer Returns Or Exchanges On Certain Products, Including:
- Pillows
- Mattress Protectors
We Recommend Reviewing These Items Carefully Before Finalizing Your Purchase.

When Can I Request An Exchange?
We’re Happy To Offer An Exchange If:
- You Received The Incorrect Item Or Size (e.g. Single Instead of King Sheet).
- The Ordered Product Is Damaged. 
If Either Applies, Please Let Us Know Right Away So We Can Make Things Right. 

How Do Refunds Work?
Once We Receive And Review Your Returned Item, We’ll Let You Know If The Refund Has Been Approved Via The Contact Details You Provided While Making The Purchase.
If Approved, The Refund Will Be Processed Back To Your Original Payment Method Within 3 Business Days.  
Please Remember That It Might Take A Little Longer For Your Bank To Reflect The Transaction Amount Sometimes If Their App/Portal Is Under Maintenance.

If You Haven’t Received Your Refund After 5 Business Days, Don’t Hesitate To Get In Touch.

How To Start A Return Or Exchange:
Simply Write To Us At emeraldthreads25@gmail.com. Be Sure To Include Your Order Number And Details About The Return Or Issue.

Return Address:
Emerald Threads  
Chak No. 209, 11 KM Jaranwala Road, 
Near Shifa International Hospital,
Faisalabad, Pakistan 38000.